Frequently Asked Questions, and the Answers

What methods of payment do you accept?
Is it safe to use my credit card online?
Do you have a store I can visit to see your products in person?
How long will it take to receive my order?
What method of shipping can I choose?
How can I contact you?
What is your Return Policy?
What is your Privacy Policy?
Does The Millinery wholesale?
I don't live in the USA. How can Iplace an order?

What methods of payment do you accept?
We accept Visa, and MasterCard online through our secure ordering system.

Is it safe to use my credit card online?
Yes. We support encryption codes that make using your credit card on our website as safe as using it in person.

Do you have a store I can visit to see your products in person?

How long will it take to receive my order?
In-stock items are shipped within 1-4 business days. Customs orders will be shipped as soon as the item is completed, usually 4-6 weeks. You will be notified of shipping times shortly after you place your order. Please allow 3-5 days for delivery once your order is shipped.

What method of shipping can I choose?
We use the US Postal Service Priority Mail for deliveries. All shipments are insured. We offer a flat rate shipping fee of $7.00. If you have a need for a different shipping method please call us toll free at (888) 861-0448

How can I contact you?
By Email: michelle@bymichelle.com

By Phone:
Leave us a message by calling toll free at (888) 861-0448. Our phone is often not staffed except to leave a voice message. We are a small company and our few employees wear many hats and are often unavailable to man the phones. Your call is important to us and we will get back to you as soon as possible. Please be sure to leave your phone number and the best time for us to reach you.

By Mail:
The Millinery
500 East Main Street
Lititz, PA 17543-2139 USA

What is your Return Policy?
No cash refunds will be given. A store credit can be established for the purchase price (not including shipping costs) of the item you would like to exchange if you return the item within 30 days of the purchase date. After 30 days, The Millinery will not take the item back regardless of it's condition. Patterns ,books and cut yardage are not refundable or exchangeable. Custom orders may be cancelled within 72 hours. There will be no returns/exchanges on artwork or any custom order.

What is your Privacy Policy?
We will not disclose your personal information with anyone period! Information submitted to us is only available to employees and solely used for the completion of your order.

Does The Millinery wholesale?
The Millinery does offer a quantity discount on some of our products. We do require that the purchaser has a resale or tax ID in order to qualify for these discounts. You can find our discounted offerings at our Quantity page (here.)

I don't live in the USA. How can I place an order?
Due to the fact that our staff is very small, we can not facilitate foreign sales. The import and exort laws vary so much from country to country that it is beyond our capabilities to complete overseas orders fairly and accurately. At this point in time we can only offer sales to people within the USA. We are very sorry for this limitation.