Is it safe to use my credit card online?
Yes. We support encryption codes that make using your credit card on our website as safe as using it in person. You will need to supply your exact billing address for your order to be processed. There are a few other security measures taken by our shopping cart which you will see at checkout.

Do you have a store I can visit to see your products in person?

• The Millinery does not have a store.
• My gauffered velvet wares are available at The Barking Lamb or online at www.mmbeck.com. Buttons and all other items are only available online at www.bymichelle.com.
  The Barking Lamb
  49 N Broad Street
  Lititz, PA17543
  717-627-1077

How long will it take to receive my order?
In-stock items are shipped within 1-4 business days. Customs orders will be shipped as soon as the item is completed, usually 4-6 weeks (sometimes longer.) You will be notified of shipping times shortly after you place your order. Please allow 3-5 days for delivery once your order is shipped.

What method of shipping can I choose?
We use the US Postal Service Priority Mail for most deliveries. New for 2009, we are offering a discounted shipping via US Postal Service First Class Mail on orders weighing under 12 ounces. Some items may ship via UPS ground. These items will be noted on their respective pages. All shipments are insured. We offer a flat rate shipping fee of $6.50 on most items. We do not offer any other shipping possibilities as we have had complications varying carriers.

How can I contact you?
By Email:
michelle@bymichelle.com - be specific in your subject line. Use specific products; ie, fidelio velvet, period patterns, celtic buttons, etc.

By Phone:
Leave us a message by calling toll free at (800) 249-8428 pass code 4477 or local calls at (717)627-2404. Our phone is often not staffed except to leave a voice message. We are a small company and our few employees wear many hats and are often unavailable to man the phones. Your call is important to us and we will get back to you as soon as possible. Please be sure to leave your phone number and the best time for us to reach you.

By Mail:
The Millinery
500 East Main Street
Lititz, PA 17543-2139 USA

What is your Return Policy?
No cash refunds will be given. A store credit can be established for the purchase price (not including shipping costs) of the item you would like to exchange if you return the item within 30 days of the purchase date. After 30 days, The Millinery will not take the item back regardless of it's condition. Patterns, books and cut yardage are not refundable or exchangeable. Custom orders may be cancelled within 72 hours. There will be no returns/exchanges on artwork or any custom order.

What is your Privacy Policy?
We will not disclose your personal information with anyone period! Information submitted to us is only available to employees and solely used for the completion of your order. After your order is complete, your personal information is filed and payment information is destroyed.

Does The Millinery wholesale?
The Millinery does offer a quantity discount on some of our buttons. We do require that the purchaser has a resale number or tax ID in order to qualify for these discounts. You can find our discounted offerings at our Quantity page (here.)

I don't live in the USA. How can I place an order?
Due to the fact that our staff is very small, we can not facilitate foreign sales. The import and exort laws vary so much from country to country that it is beyond our capabilities to complete overseas orders fairly and accurately. At this point in time we can only offer sales to people within the USA. We are very sorry for this limitation.